Help Center

BEFORE YOU PLACE YOUR ORDER 6

• How much does the shipping cost?
• How long will it take to ship my order?
• How do I use my discount code?
• Why has my discount code not been applied?
• Where can I find size guides?

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MODIFYING OR CHANGING AN ORDER 2

• How can I modify my order?
• How can I change my shipping address?

SHIPPING & DELIVERY 7

• When will my order process and ship?
• My tracking number doesn't work, what should I do?
• The tracking information for my order hasn’t been updated in several days. Is there something wrong?
• I've moved and tried using the forwarding service to my new address but I did not receive it?
• My order shows it is being returned to sender, what now?

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PAYMENT 5

• What payment methods do you accept?
• What's your store currency? Why my card was charged a different amount from on the bill?
• Why is my card getting declined?
• How secure is my payment?
• Why was I charged an international fee for my order?

ORDER ISSUES 6

• Why have I not received an order confirmation?
• I am missing items from my order.
• Why was my order shipped separately?
• My order arrived damaged/broken/defective.
• I received the items that are not as described.

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OTHER 1

• Will I be charged with customs and taxes?