ORDER ISSUES

Why have I not received an order confirmation?
If an order was placed and processed successfully, you should have received an automated order confirmation via e-mail. Please check your Spam/Junk mailbox ...
Thu, 12 May, 2022 at 3:28 AM
I am missing items from my order.
Please check your tracking confirmation email or order packing slip to ensure items are not arriving in separate shipments.  If your missing item was ship...
Thu, 12 May, 2022 at 3:28 AM
Why was my order shipped separately?
We work with different artists and manufacturers worldwide. This is the reason for the delivery times for different products. Keep in mind that that is also...
Sat, 26 Mar, 2022 at 2:37 AM
My order arrived damaged/broken/defective.
We're sorry you received a parcel with damaged/broken/defective items! We pride ourselves on using good-quality packing materials to keep things protec...
Thu, 12 May, 2022 at 3:28 AM
I received the items that are not as described.
If the item you received arrived doesn't match the description, you should follow the steps below: Compare the items you received to the description ...
Thu, 12 May, 2022 at 3:28 AM
I’ve received someone else’s order by mistake.
We’re very sorry to hear that there’s been a mix-up. Please contact our support team by clicking HERE with your order ID and pictures of the following: ...
Thu, 12 May, 2022 at 3:28 AM